Frequently Asked Questions (FAQs)

KrogerFeedback customer satisfaction survey is available at and is designed by professionals to include all the features and make the website accessible to participants in an effortless manner. The survey is straightforward, and you can quickly answer all the questions effortlessly if you visited the Kroger store. Though the online portal is user-friendly, yet a participant might run into some doubts or troubles while entering the Kroger survey. To overcome this obstacle, the company has formulated a few FAQs (Frequently Asked Questions) along with their answers so that a participant might be able to find answers to their questions themselves. Here are some of the questions.

  • What is the prize associated with the completion of the survey?

KrogerFeedback survey is a monthly sweepstakes program, and 3 lucky participants will be entitled to a gift card of $5,000. In addition to this, 300 participants will be entitled to a gift card of $100 each.

  • Is the reward always in the form of a gift card?

No, there might be a period when the company decides to reward their participants in the form of a discount voucher or buy 1 get 1 free offer.

  • How is a gift card used that we get as the reward for participation in the KrogerFeedback survey?

Using the gift card received by Kroger as a reward is very easy. The card can be used at any of the Kroger stores to redeem the benefits attached to it. All you need to do is give your card to the cashier at the store, and they will use the card to make the payment, and the same will be deducted from your card value. It is pertinent to mention here that the card balance could be checked easily.\

  • Can my card be used by someone else?

Yes, the card can be used by the bearer of the card. There is no name mentioned on the card and can be used by anyone who is in possession of the card. But, in case your card gets stolen, you can get it blocked by getting in touch with the Kroger customer support team.

  • Can we get the gift card recharged?

Yes, you can add value to your gift card at your convenience.

  • What if I wish to participate in the monthly sweepstakes without purchasing anything from Kroger?

It is advisable to use the online portal by making a purchase at Kroger, yet, if one wishes to participate without making a purchase, they can do so by writing to Kroger via post at Survey Monthly Sweepstakes, PMI Station, PO Box 3547, Southbury, CT 06488-3547.

  • I am unable to enter the survey. Why?

There are various reasons your entry is not accepted. These are:

  • Incorrect Entry ID.
  • Entry ID already used before to participate in the survey.
  • The receipt is older than 7 days.
  • Internet connection is not stable.
  • And much more!
  • How to return or cancel my order?

You cannot cancel an order which is placed. However, you can modify the order by calling 1-800-883-7135 (Timing: 11 AM to 7:30 PM)

If you still have any more questions, feel free to call the customer support team at KrogerFeedback, and they will be more than happy to assist you and resolve all your issues about the Kroger customer satisfaction survey at