Frequently Asked Questions (FAQs)

KrogerFeedback is always aiming for the highest customer satisfaction. Therefore, their feedback survey is accessible for everyone at Anyone can go to the website and access it easily. Moreover, the survey does not require you to spend hours on it. It is easy to understand, and you can easily fill it out in no time. However, in case of issues, you can check out these Frequently Asked Questions that will help you clarify any doubts regarding the survey.

Why can’t I enter the survey?
Some of the possible reasons for not being able to enter the survey are as follows:
  • Your shopping receipt is older than seven days
  • You don’t have a good internet connection
  • You are entering an incorrect entry ID
  • You are using an entry ID that has been already used in another survey

There can be other reasons also. You can get in touch with the customer support team to sort this issue out.

Is there a reward for completing the survey?

KrogerFeedback offers a monthly sweepstake where three lucky participants can get a gift card of $5000. Moreover, 300 other participants can get a gift card of $100 each.

Can I participate in the monthly sweepstakes without buying anything at Kroger?

It is advised to go to the online portal of Kroger and shop for something before taking the survey. However, if you want to participate without buying anything, you can send a post to Survey Monthly Sweepstakes, PMI Station, PO Box 3547, Southbury, CT 06488-3547, and participate.

Is there also a cash reward for the monthly sweepstake?

No, the winners always get a gift card. However, there can be certain offers where a discount voucher of buy one and get one free can be offered.

Can I give my gift card to a family member or a friend?

Yes, anyone who has the gift card can use it because it does not have the winner’s name. However, in case of theft, you can always get it cancelled by contacting customer care.

Can I add more money to my gift card?

Yes, you can add more money to your gift card whenever you want.

How can I use my gift card?

You can use your gift card by redeeming it at any Kroger store when you go shopping. While getting your things billed, you can give your card to the cashier to make the payment. You can also check your leftover card balance with the cashier.

How can I cancel or change my order after using a gift card?

When you use a gift card, you cannot cancel your order, but you can modify it by calling customer support at 1-800-883-7135. The timings to contact them is between 11 AM and 7:30 PM.

For further clarifications or queries, you can contact the customer support at KrogerFeedback at The main aim of the service operators is to help the customers clarify all their doubts. So, they are always happy to assist!